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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am receiving submissions with their name only. Where is the rest of the information?

    Asked by Antica on April 27, 2012 at 04:47 AM

    Notification 2
    7 messages

    JotForm <noreply@jotform.com> Thu, Apr 26, 2012 at 10:53 AM
    To: schutz.steve@gmail.com
    Question Answer
    Full Name Richard Walker
    Choose Items Kitchen Re

    JotForm <noreply@jotform.com> Thu, Apr 26, 2012 at 12:30 PM
    To: schutz.steve@gmail.com
    Question Answer
    Full Name Larry Brown
    Choose Items Kitchen Remod
    Page URL:

  • Profile Image

    Answered by gori-mathew on April 27, 2012 at 05:32 AM


    We apologise for the inconveniences this issue has caused you. I am not able to reproduce this issue from my end, i have just made submission of this form and all looks well, all fields filled are submitted to your account, i am using IE8.

    Scope of work
    Street Address: 1111
    Street Address Line 2: 1111
    City: 1111
    State / Province: 111
    Postal / Zip Code: 1111
    Country: United States
    Map DataMap data ©2012 Google - Terms of Use
    Map Data
    Map data ©2012 Google
    View Larger Map

    This would be a browser related issue. If your user's browser's javascripts are disabled, the user might be able to by-pass the required field checks. So, it is possible but it should only happen in very few cases. Kindly let them enable browser's javascripts, enter the values and confirm if you are able to see them when submitted.

    Try using another different browser too. Lets know if this worked out!

  • Profile Image

    Answered by Antica on April 27, 2012 at 08:04 AM

    Thank you for your response.  I too was unable to reproduce it.  The
    strange thing is that I receive a single email with 7 names but no other
    information.  They are consolidated into one email even though they have different times
    on each record all within 24 hours.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 27, 2012 at 08:54 AM


    Would it be ok if you add at least a Captcha field at the end of the form? I see that the direct link to your form was in your website. This could probably be caused also by bots/spam. 

    You may check the same idea on this thread How-to-Prevent-Spam

    Hope this help. Please inform us if this issue persist.