What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do jotform not resend "failed to deliver" email notifications?

    Asked by aarhusfilmworkshop on October 06, 2016 at 05:04 AM

    Hi there.

    Every sunday night our email server shuts down for backup, in that case jotform notification mails fails to deliver, when they are sent within that backup timeframe. All other mailservers will try to send a ”failed to deliver” mail again within a couple of hours, and then they will succeed to deliver to our mailserver. How come jotform don´t employ that principle?


    Regards Ulrik Lyhne

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    JotForm Support

    Answered by Rose on October 06, 2016 at 08:43 AM

    Thank you for contacting us. 

    Unfortunately, we do not support this feature. Since, the problem you specified is actually related to e-mail provider and is not a JotForm issue.

    If you have more questions, please do not hesitate to contact us. We’ll be glad to assist.