Form submissions not populating into Teamwork inbox.

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    americasmart
    Asked on October 06, 2016 at 10:26 AM

    Form submissions have stopped uploading into the Teamwork inbox(es). We are still receiving the email notifications from jotform but the submission cannot be located in Teamwork. 

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    Welvin
    Answered on October 06, 2016 at 12:27 PM

    I searched our mail logs, nothing seems sent to the Teamwork email in the form. But I have just tested this with Teamwork and it's working for me. Here are the screenshots of my tests:

    Form Email as Message to Project:

     

    Form Email as a Task in a Project:

     

    I would suggest creating a separate notifier for the teamwork email instead of adding it as one of the recipients of the current email. Lastly, make sure that the email is correct.