What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I remove my credit card information

    Asked by SJ_Richards on October 06, 2016 at 10:37 AM

    I would like to remove my CC information as I will not be using this app anymore.

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    JotForm Support

    Answered by Welvin on October 06, 2016 at 12:36 PM

    There is no option to remove your card on your account, but let me forward this thread to our billing team. As far as I know, they have the option to do so. But note that we used Stripe as our payment processor, they hold your card info and it is secured with them. 

    Lastly, your subscription is already canceled. Your account will remain on the Bronze Plan until your latest payment will expire which will be on September 17, 2017. 

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    Answered by SJ_Richards on October 06, 2016 at 12:45 PM
    I appreciate the prompt feedback, however I do not like my information being able to be viewed. If billing can get this sorted, it would be highly appreciated.
    Best Regards
    SJ Richards
    ________________________________
    ...
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    JotForm Support Manager

    Answered by Jeanette on October 06, 2016 at 01:27 PM

    The card was removed from Stripe Dashboard as per your request.