DNS error is displayed after the form is submitted.

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    Asked on October 06, 2016 at 11:42 AM

    To whom it may concern


    I was wondering if you can provide assistance with my form. After creating the form and putting in a paying option it says this error.


    This site can’t be reached


    %20https’s server DNS address could not be found.



    I would appreciate any assistance you can provide. Do not hesitate to contact me at:






    Yours sincerely




  • Profile Image
    Answered on October 06, 2016 at 01:55 PM

    Hello Saray,

    I'm sorry for the trouble caused to you.

    Do you see this error when you submit your form? I did test your form and did not find any issue with that. I was able to submit your form successfully and I was redirected to PayPal checkout page. Please check the screenshot below:


    I would request you to please help us replicate the problem and we will take a look.

    We will wait for your response.

    Thank you!

  • Profile Image
    Answered on October 06, 2016 at 02:01 PM

    Hello Saray,

    Please accept my apology. I was not able to see the issue earlier as I did not complete the payment. I see the issue in your form now. The custom thank you URL you have added in your form is not correctly. I have fixed this issue in your form and it should work fine now. Please check the screenshot below:

    I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!

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    Answered on October 10, 2016 at 11:45 AM
    Thank you for your quick reply and actions towards fixing my problem.