What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is the "Take a Photo" widget not showing in IE?

    Asked by AxMann on October 06, 2016 at 02:26 PM

    Hi,
    I use the Take a Photo widget, but this appears as a file upload in some user's IE browser. (Version 11). Any ieas why? See screen shot.
    Thx,

     

    Page URL:
    https://form.jotformeu.com/62785213101346

    Screenshot
    take a photo in a photo widget IE browser
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 06, 2016 at 05:59 PM

    I have tested your form using IE 11 in Windows 10 and I can see the widget is working fine, this is what I can see on my end: 

    Are you using Windows 10 too? 

    Maybe the Adobe Flash Player is missing or is not updated on the web browsers where this issue occurs.

    Could you please provide us more details about the device where this happens? 

    Please do let us know, we will be glad to further test on our end in order to find why this happens.