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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    There are 26 submissions showing that do not appear correct

    Asked by menstrom on October 06, 2016 at 03:32 PM

    When I look at my form, it shows 26 submissions:

    But there are actually no submissions that exist right now.

     

     

    What are those 26 submissions?

     

    Thanks,

     

    Marilyn

    Page URL:
    https://form.jotform.com/61054701244142

    Submissions correct do not appear JotForm uploads height
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 06, 2016 at 06:46 PM

    The form belongs to the account  WheatonCollegeForms , but when seen from the main account it shows zero (0) submissions :

     

     

     

  • Profile Image

    Answered by menstrom on October 07, 2016 at 08:44 AM

    Actually, you are looking at the wrong form.  I am talking about my 2016-2017 application with the following URL:  https://form.jotform.com/61054701244142.

     

    You are looking at my 2017-2018 application.

     

    Thanks,

     

    Marilyn

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    JotForm Support

    Answered by Kiran on October 07, 2016 at 11:51 AM

    It looks like the submission count did not reset after deleting the submissions for the form. I have sent a submission recalculation that is now displaying the correct count on the form which is zero.

    Please check and let us know if you need any further assistance. We will be happy to assist.