There are 26 submissions showing that do not appear correct

  • menstrom
    Asked on October 6, 2016 at 3:32 PM

    When I look at my form, it shows 26 submissions:

    There are 26 submissions showing that do not appear correct Image 1 Screenshot 30

    But there are actually no submissions that exist right now.

     

    There are 26 submissions showing that do not appear correct Image 2 Screenshot 41

     

    What are those 26 submissions?

     

    Thanks,

     

    Marilyn

  • Jeanette JotForm Support
    Replied on October 6, 2016 at 6:46 PM

    The form belongs to the account  WheatonCollegeForms , but when seen from the main account it shows zero (0) submissions :

    There are 26 submissions showing that do not appear correct Image 1 Screenshot 20

     

     

     

  • menstrom
    Replied on October 7, 2016 at 8:44 AM

    Actually, you are looking at the wrong form.  I am talking about my 2016-2017 application with the following URL:  https://form.jotform.com/61054701244142.

     

    You are looking at my 2017-2018 application.

     

    Thanks,

     

    Marilyn

  • Kiran Support Team Lead
    Replied on October 7, 2016 at 11:51 AM

    It looks like the submission count did not reset after deleting the submissions for the form. I have sent a submission recalculation that is now displaying the correct count on the form which is zero.

    Please check and let us know if you need any further assistance. We will be happy to assist.