What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    A part of my form has been deleted

    Asked by Sylvie Perdigou on April 27, 2012 at 11:21 AM

    Hello,

    I have implemented a form named "Club TS - 7 juin 2012" that I saved yesterday, with different 9 different pages.

    Everything was ok till now. 

    I just check the form to do some changes, and I realize that 90% of the form is missing: I only have 2 pages (first page is ok, but I have only a part of the 2nd page) and the rest of my form disappear.

    Can you please tell me what to do to have my full form back?

    Thank in advance,

    Sylvie

    Page URL:
    http://www.jotformpro.com/form/21082193032947

    Screenshot
  • Profile Image

    Answered by fxr on April 27, 2012 at 01:22 PM

    Hello Sylvie,

    I am sorry to say that I don't really have good news for you here. 

    That form does indeed only have only 1 1/2 pages. I cant really offer a certain explanation as regards what happened the rest of it, only to suggest it may be been incorrectly saved or there was some kind of issue with your internet connection. 

    This does not happen often, in fact in my time here, this is the only time I remember reporting an issue like this. It seems you have been particularly unlucky. 

    Unfortunately, there is no way for us to roll back the form to a previous state.

    All I can suggest is in future is reguarly save complex forms and create a back up with our clone tool when you are happy one is finished and working how you want.