What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why were my IP address and account banned?

    Asked by Elise Livingston on April 27, 2012 at 11:30 AM

    For some reason my account and IP address have been banned. I have no idea why. My username is elivingston3.

     

    The message I get is:

     

    The owner of this website (www.jotform.com) has banned your IP address (143.215.99.140). (Ref. 1006)


    Timestamp: Fri, 27 Apr 2012 07:37:45 -0700

    Your IP address: 143.215.99.140

    Requested URL: www.jotform.com/

    Error reference number: 1006

    Server ID: FL_16F7

    Process ID: PID_1335537465.203-1-283113708

    User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_3) AppleWebKit/534.55.3 (KHTML, like Gecko) Version/5.1.5 Safari/534.55.3

     

    Why is this happening?

  • Profile Image
    JotForm Founder

    Answered by aytekin on April 27, 2012 at 11:42 AM

    Your account was suspended and your IP banned because of the login form. I have now unsuspended your account and unbanned your IP. But I have to delete the login form from your account. 

    If you need anything else please let me know. 

  • Profile Image

    Answered by anlh67 on May 09, 2012 at 07:53 AM

    Hi Aytekin, I have a a similar problem. All forms on my website have disappeared & below message appears when I go to www.jotform.com.

    Access Denied
    The owner of this website (www.jotform.com) has banned your IP address
    (218.186.10.237). (Ref. 1006)
    -
    Timestamp: Wed, 09 May 2012 01:15:35 -0700
    -
    Your IP address: 218.186.10.237
    -
    Requested URL: www.jotform.com/
    -
    Error reference number: 1006
    -
    Server ID: FL_21F7
    -
    Process ID: PID_1336551335.073-1-134363015
    -
    User-Agent: Mozilla/4.0 (Compatible; MSIE 8.0;Windows NT 5.1;Trident/4.0;NET CLR 2.0 50727;OfficeLiveConnector 1.3,OfficeLivePatch0.0;NET CLR 3.0 4506 2152;NET CLR 3.5 30729; BOIE8,

    ;ENUS)

    I have restart my modem, router & also did a IPConfig /Release & IPConfig /Renew commands. However the error still remains. I have many forms with Jotform & there are more to be built. Pls help. I am working to meet my customer deadline.