What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm not getting submission form in mail id.

    Asked by knowngate on October 06, 2016 at 10:00 PM

    i m not getting submission form in mail id
    its so delay to reach in mail.
    may u correct it right.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 06, 2016 at 11:24 PM

    I checked our mail logs and it looks like the email notifications are being sent successfully. You can also check this on your end by following this guide: How to View All Your Form Email History.

    Please check your spambox to see if the emails are sent there. Also make sure that noreply@formresponse.com is in your trusted senders list.

    I would also suggest that you contact your email service provider and ask them to whitelist jotform's addresses to make sure they aren't blocking it on their end. Here's the list: Whitelisting JotMails IP Addresses

    If the issue persists, please let us know.