I'm not getting submission form in mail id.

  • knowngate
    Asked on October 6, 2016 at 10:00 PM

    hi
    i m not getting submission form in mail id
    its so delay to reach in mail.
    may u correct it right.
    thanks

  • Chriistian Jotform Support
    Replied on October 6, 2016 at 11:24 PM

    I checked our mail logs and it looks like the email notifications are being sent successfully. You can also check this on your end by following this guide: How to View All Your Form Email History.

    Im not getting submission form in mail id Screenshot 20

    Please check your spambox to see if the emails are sent there. Also make sure that noreply@formresponse.com is in your trusted senders list.

    I would also suggest that you contact your email service provider and ask them to whitelist jotform's addresses to make sure they aren't blocking it on their end. Here's the list: Whitelisting JotMails IP Addresses

    If the issue persists, please let us know.
    Regards.