I'm not getting submission form in mail id.

  • Profile Image
    knowngate
    Asked on October 06, 2016 at 10:00 PM

    hi
    i m not getting submission form in mail id
    its so delay to reach in mail.
    may u correct it right.
    thanks

  • Profile Image
    Chriistian
    Answered on October 06, 2016 at 11:24 PM

    I checked our mail logs and it looks like the email notifications are being sent successfully. You can also check this on your end by following this guide: How to View All Your Form Email History.

    Please check your spambox to see if the emails are sent there. Also make sure that noreply@formresponse.com is in your trusted senders list.

    I would also suggest that you contact your email service provider and ask them to whitelist jotform's addresses to make sure they aren't blocking it on their end. Here's the list: Whitelisting JotMails IP Addresses

    If the issue persists, please let us know.
    Regards.