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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why don't I receive the submission forms to my email address after clicking on the SUBMIT button?

    Asked by Modetacademy on April 27, 2012 at 01:21 PM
  • Profile Image

    Answered by jeanettebmz on April 27, 2012 at 01:56 PM

    Hi

    According to our mail logs, the submissions were succesfully delivered, here it is the log:

     

    Current Server:

    /var/log/mail.log:Apr 27 13:07:08 yang sm-mta[5416]: q3RH77bS005412: to=>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=125180, relay=mx01.1and1.com. [74.208.5.21], dsn=2.0.0, stat=Sent (Message 0MGSt6-1SSETD3VJo-00Dn4o accepted by mxus0.perfora.net)

     

    Also, please contact with your email provider and request them to add JotMail's IP Addresses to their whitelist. 

    188.138.116.138

    107.20.173.204 174.34.57.218 174.34.57.216 174.34.57.214 174.34.57.219 208.117.50.251

    85.25.117.56

     Should you need further assistance, let us know
    Jeanette