What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions: Missing or blank submissions dated from 9/30/2016 to present

    Asked by Rena on October 07, 2016 at 08:36 AM

    Form data is missing for everything that was submitted 9.30.16. I went back in to resubmit the data and it still will not show up. 

    Page URL:
    https://form.jotform.com/62496604690160

    form data and resubmit in
  • Profile Image
    JotForm Support

    Answered by Charlie on October 07, 2016 at 11:04 AM

    Apologies for the inconvenience.

    May I know if you are still having problems? I see that your form 62496604690160 have submissions on it and are not blank? I do see one that shows the problem, it's the submission ID 351076982031681539 dated 2016-09-30 16:36:22. 

    Regardless, I have forwarded this to our back-end team to have it checked.

  • Profile Image
    JotForm Support

    Answered by Charlie on October 07, 2016 at 11:53 AM

    We just received news from our back-end team that this is now resolved? I checked your form and submissions are not anymore blank, could you please check again and let us know.

    Thank you.

  • Profile Image

    Answered by vpiprojects on October 07, 2016 at 12:44 PM
    New response received
    I re-entered the data
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on October 07, 2016 at 01:46 PM

    Apologies for the inconvenience.

    In case you have experienced the problem again, please let us know. For the meantime, the issue has been fixed already in general.