What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    iphone app not working

    Asked by ghoshal on April 27, 2012 at 02:07 PM


    I installed the iphone app, and I cannot even log into my account. I have confirmed that the login and password are correct, but I keep getting a "Invalid username or password" error. I have tried reinstalling the app.

    In a (perhaps) related issue, when I had the jotform app installed previously (and I was able to log in), I would get alerts on submissions, but every time I tried to open the submission, or do anything else in jotform, the app would crash. So I would never be able to do anything on the app.

    Any suggestions?

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    JotForm Support

    Answered by Mike_T on April 27, 2012 at 05:49 PM

    Thank you for contacting us.

    If you are trying to log in using your email this may not work. Please try to use your account name ghoshal instead.

    Please give it a try, and let us know if you need any further assistance.