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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Auto responders not sent to the people who reserve

    Asked by RDerke on October 07, 2016 at 10:54 AM

    Not being sent to people who reserve

    problem sent not being sent not being
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    JotForm Support

    Answered by Kiran on October 07, 2016 at 12:45 PM

    Are you referring to your form 10.29.16 Masquerade Ball in your account? If so, I have tried submitting the form and have received the auto-responder without any issue.

    Were you able to fix the issue? Could you check the form once again and let us know if the issue still persists? We will be happy to assist you further. 

  • Profile Image

    Answered by RDerke on October 07, 2016 at 01:45 PM
    Hello,
    After reading through the instructions on auto responder, I figured out what I was doing wrong and am correcting on all my events. I’m glad to know that you received the auto-responder.
    Thank you,
    Rae Derke
    NEW YORK YACHT CLUB
    Special Events
    37 West 44th Street
    New York, NY 10036
    Tel: 212-201-4336
    Fax: 646-218-3353
    derker@nyyc.org
    www.nyyc.org
    [NYYC_Burgee]
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on October 07, 2016 at 02:48 PM

    Great! Glad to see that you have figured out the issue and it is now resolved. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!