What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditions not working on my website (working in preview)

    Asked by PPAWI on April 27, 2012 at 02:39 PM

    My conditions are working in Preview on the Jotform website, and also when I use the embed code in a Notepad document saved as an .html file (when I open it up in my browser).  But when I embed the code into our website (which uses a WYSIWYG), the form shows up without any of the conditions.  Any ideas?  It also works fine with the direct URL.  When the conditions don't work, every city is expanded to show every volunteer opportunity and it stays that way even after selecting locations.  I attached a screen shot of how it looks when I try to embed it on our website. 

    Page URL:
    http://form.jotform.us/form/21146943381150

    Screenshot
  • Profile Image

    Answered by ItalyTech on April 27, 2012 at 02:45 PM

    Hi, what embed method do you use ? I suggest you to use Iframe embed method.

    Alessandro

  • Profile Image

    Answered by PPAWI on April 27, 2012 at 02:52 PM

    I was just using the full source code - I will try the iFrame - thanks! 

  • Profile Image

    Answered by PPAWI on April 27, 2012 at 02:53 PM

    It worked!  Thanks so much - you guys are so great at support!

  • Profile Image

    Answered by ItalyTech on April 27, 2012 at 03:06 PM

    Thank you to use our services and appreciate our job too :)

    We're here for you :)

    Thanks again.
    Alessandro