I can't see the form data in my form submissions page

  • Profile Image
    Jamiebowie
    Asked on October 08, 2016 at 07:57 AM

    I have just looked at all my forms and suddenly all the details in the submissions have disappeared. The submission is still there but all the details are gone, even in some forms that I haven't used or edited in a while, including recent ones with information I NEED!!!!!!!

    I am using safari as a web browser 

    Help?!?

    Screenshot
  • Profile Image
    EltonCris
    Answered on October 08, 2016 at 02:06 PM

    Hi,

    Our apologies for this inconvenience.

    Please view your form data by changing EU sub-domain with WWW for now.

    Example:

    https://www.jotform.com/submissions/61941923564966

    I have also raised this to our developers so they can further investigate. Base on your profile location, you're from EU so the form data should be accessible on EU sub-domain, the domain assigned to you.

    We'll get back to you once we get updates from them or they might update you directly here.