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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't see the form data in my form submissions page

    Asked by Jamiebowie on October 08, 2016 at 07:57 AM

    I have just looked at all my forms and suddenly all the details in the submissions have disappeared. The submission is still there but all the details are gone, even in some forms that I haven't used or edited in a while, including recent ones with information I NEED!!!!!!!

    I am using safari as a web browser 

    Help?!?

    Screenshot
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    JotForm Support

    Answered by EltonCris on October 08, 2016 at 02:06 PM

    Hi,

    Our apologies for this inconvenience.

    Please view your form data by changing EU sub-domain with WWW for now.

    Example:

    https://www.jotform.com/submissions/61941923564966

    I have also raised this to our developers so they can further investigate. Base on your profile location, you're from EU so the form data should be accessible on EU sub-domain, the domain assigned to you.

    We'll get back to you once we get updates from them or they might update you directly here.