What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Sheets Integration is not working with new submissions

    Asked by daviddrew on October 10, 2016 at 09:32 AM

    This is semi-related to the previous 3 questions I've asked in the past. The integration between JotForm and Google Sheets is either broken or extremely delayed.  This seems to be happening pretty frequently.  Can someone please look into it?  This only occurs with sheets that are currently integrated and a new submission is submitted.

    Submissions new submissions JotForm integrated new submission 3
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    JotForm Support

    Answered by owen on October 10, 2016 at 09:58 AM

    Hi,

    There was a temporary issue with the Spreadsheet integrations. It should be fixed right now. Please check and see if the issue still persists. 

    If you need any further assistance please contact us again. 

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    Answered by daviddrew on October 10, 2016 at 10:10 AM

    It worked for two submission and then stopped again...

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    JotForm Support

    Answered by Boris on October 10, 2016 at 10:14 AM

    Sorry for the troubles, it has been escalated this to our developers, and we'll update you through this thread as soon as it is resolved or if there are any updates. Thank you.

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    JotForm Support

    Answered by KadeJM on October 10, 2016 at 11:10 AM

    Our Devs have sent us a notice that this is fixed and should be working again.

    Can you try this again on your end now and let us know if there's still an issue?