What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Template does not display any forms

    Asked by arthurshurn on April 28, 2012 at 08:45 PM

    When I selcet one of the categories no forms show at all.

    I tried several and none eturn aby forms. The small grey highligh sows a number but nore are returned

  • Profile Image

    Answered by gori-mathew on April 28, 2012 at 11:16 PM

    Hi,

    We really apologise for the inconvenience caused by this issue. Lets know which browser you are using? i am able to reproduce the issue using I8 but when using Firefox it works pertfect. Can you try Firefox please.

    Lets know if you managed to view the forms.

  • Profile Image

    Answered by arthurshurn on April 28, 2012 at 11:20 PM

     

    Im using IE9, Im not in a position to install an additional browsweer.

    All else is working great.

     

     

     

  • Profile Image
    JotForm Support

    Answered by liyam on April 29, 2012 at 01:18 AM

    Can you share the URL or the Form ID of the form that you're having issues with?  So far I'm checking the forms and it seems to appear properly in both IE8 and IE9 on my end.

  • Profile Image

    Answered by arthurshurn on April 29, 2012 at 04:33 PM

    Im referring to the form templates  that you are now offering, not my forms.

     

     

  • Profile Image

    Answered by AtacanC on April 29, 2012 at 05:23 PM

    We apologize for any inconvenience this may have caused. I was able to reproduce the said issue. I'll submit a ticket to our developers for further investigations.

    Thank you so much for bringing this to our attention.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 29, 2012 at 05:28 PM

    @arthurshurn,

    It seems you are correct. I could not see them on my end also using IE9 on Win 7.
    Both on the front page and browsing by category comes up empty. Other browser work though, as my colleague mentioned previously.

    I will now forward this to our Next Level support for a quick check.
    You will be inform immediately once an update is available. 

  • Profile Image

    Answered by serkan on April 30, 2012 at 03:46 AM

    This issue has been fixed. Thank you for reporting.