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    payment tool integration

    Asked by eforms on April 29, 2012 at 02:41 PM

    I'm sorry, I'm not quite getting the payment tool. When I run the wizard, it asks me to put in my paypal email address. I understand that jotforms and paypal need to identify me in order to know where to deposit my customer's payment, but what I don't get is that when I hit submit on my form, it takes me to where I need to log into my paypal account-shouldn't it take the customer to where they need to log into their paypal account? I guess I don't understand or I'm not seeing where my customer pays me.

    And then, I don't understand why my customers do not see anything on the form about how they're going to pay. It is my understanding that they are taken to a payment page after they hit submit, but I have not got it to work yet.

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    JotForm Support

    Answered by jonathan on April 29, 2012 at 04:52 PM

    Hi,

    This is correct. When your customer(buyer) use your payment tool, when form is submitted, it will take them to Paypal account screen.

    The buyer will have to provide his/her paypal account in order to proceed to payment. They cannot use the paypal account using your(seller) account since they do not know it in the first place. And paypal will actually warn and prevent you from proceeding if you are the seller and trying to login to pay as buyer also at the same time.

    Hope this help you understand it. Thanks.

     

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    Answered by eforms on April 30, 2012 at 08:49 PM
    Hi,
    Thank you for the response. Yes, when I went to a fresh browser and pushed
    the 'submit' button from my form, I was taken to the paypal page and my
    email address was not in the login field. Then, I logged in to the paypal
    account (as a different user than myself) and I saw my transaction fee and
    my company name. I didn't want to buy at that time, so I backed out. That
    brings up another good point-where do I put a back-out option for the
    customer? I think I saw one on the paypal side, but I don't want to confuse
    the purchaser or the website by using jotform's payment option and then
    setting one up with paypal too because I think that is double
    representation, right? Because, I mean, paypal has their own checkout
    option for people who want a purchase option but who are not necessarily
    using jotform.
    Thank you for your support, I'm almost there, I think.
    Lance
  • Profile Image
    JotForm Support

    Answered by jonathan on April 30, 2012 at 09:24 PM

    Hello Lance,

    Once the user push the submit button and cross to paypal login screen -- this is now all paypal.

    To sort of back-out from the transaction, you just cancel the screen or hit Back button. BUT this will still count as submission on your JotForm and recorded as 'incomplete payment'.

    I think JotForm payment tools is not confusing, it is meant to make the payment process a lot easier for sellers... like us =)
    The JotForm payment tool like the paypal one, is an integration only -- not necessarily the paypal itself. It provides you an easy method(in JotForm it is always easy =)) of selling to your customers and making the payment process a streamlined process for them. Like a 1,2,3 step... pick product, submit, pay. =)

    Hope I help you understand it better. Thanks.