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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I seeing the old Payment Wizard UI?

    Asked by b4x4 on October 11, 2016 at 01:48 AM



    I've just joined JotForm and when using the form wizard have the "old" style from 2013 whereas your videos seem to be a newer style. Any reason why this may be so?





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    JotForm Support

    Answered by Jim_R on October 11, 2016 at 03:52 AM

    Hello Greg, I checked your account to see what wizard you're referring to and I assume it's the Payment Wizard you described as having the "old" style.

    Our new Payment Wizard is not fully rolled out yet. This is only available to 75% of our users as of writing this reply. If all goes well, our Developers will fully roll out the new UI to every JotForm user.

    In the interim, if there's an option/feature that you're having a hard time finding in the old Payment Wizard UI, just let us know so we can assist you in locating where to find them.