Mailchimp: Can't receive Thank You email.

  • Profile Image
    SAM_17
    Asked on October 11, 2016 at 08:53 AM
    Hi,
    It works after deleting and creating a new autoresponder email.
    Another issue: we integrated mailchimp with jotform. A thank you email was
    to be automatically sent to the new email list once they signed up the
    form, but it wasnt received. We tried to disintegrate it and set a new API
    key, but the thank you email still does not appear.
    Regards,
    Afiqah
    ...
  • Profile Image
    Chriistian
    Answered on October 11, 2016 at 09:42 AM

    Do you mean your user's are not receiving the Welcome Message from Mailchimp? If this is the case, please try to re-integrate your form to Mailchimp and ensure you have checked the options as shown below.

    If the issue still persists, please report back so we can further investigate the issue.
    Regards.

  • Profile Image
    SAM_17
    Answered on October 12, 2016 at 01:44 AM
    Hi Jotform,
    The issue still persists.
    Regards,
    Afiqah
    ...
  • Profile Image
    Chriistian
    Answered on October 12, 2016 at 03:33 AM

    Can you please check your List settings to see if the "Send a final welcome email" is checked?

    Go to your Mailchimp List > List Name and defaults > Check "Send a final welcome email"

    Please let us know how it goes.
    Regards.