What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Mailchimp: Can't receive Thank You email.

    Asked by SAM_17 on October 11, 2016 at 08:53 AM
    Hi,
    It works after deleting and creating a new autoresponder email.
    Another issue: we integrated mailchimp with jotform. A thank you email was
    to be automatically sent to the new email list once they signed up the
    form, but it wasnt received. We tried to disintegrate it and set a new API
    key, but the thank you email still does not appear.
    Regards,
    Afiqah
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 11, 2016 at 09:42 AM

    Do you mean your user's are not receiving the Welcome Message from Mailchimp? If this is the case, please try to re-integrate your form to Mailchimp and ensure you have checked the options as shown below.

    If the issue still persists, please report back so we can further investigate the issue.
    Regards.

  • Profile Image

    Answered by SAM_17 on October 12, 2016 at 01:44 AM
    Hi Jotform,
    The issue still persists.
    Regards,
    Afiqah
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 12, 2016 at 03:33 AM

    Can you please check your List settings to see if the "Send a final welcome email" is checked?

    Go to your Mailchimp List > List Name and defaults > Check "Send a final welcome email"

    Please let us know how it goes.
    Regards.