What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Educational Discount - upgradeAsked by Susie McGee on October 11, 2016 at 12:32 PM
Below, please see that our organization was approved for the educational discount, but we were charged $159 instead of the $79.00 per year for this program.
Also included is the invoice that we received. I would like to get the discounted price applied and the difference credited to our account.
Please feel free to contact me regarding this change.
Begin forwarded message:
From: JotForm Inc <receipts+iaro5wa5Gva7tIrvUeNR@stripe.com>
Date: October 4, 2016 at 6:52:31 AM CDT
Subject: Your JotForm Inc receipt [#2838-9124]
Reply-To: JotForm Inc <email@example.com>
Thanks for your $159 payment to .
$159 at JotForm Inc
Your education discount has been approved.
You have been approved to receive JotForm's education discount on our paid plans. You are now eligible to save 50 percent.
If you would like to change your JotForm plan in the future, you will remain eligible to receive a 50 percent discount off of any plan.
Thank you for choosing JotForm, the leading online form building platform for education organizations.
Need help with anything? As always, our 24/7 friendly support team is here to help.
JotForm Inc. 1700 Montgomery St San Francisco, CA 94111
I can see you have already opened another thread about this, please take a look on this link: https://www.jotform.com/answers/957214/
One of our support reps has already replied to you, please check and reply on that thread to avoid any confusion.