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    Educational Discount - upgrade

    Asked by Susie McGee on October 11, 2016 at 12:32 PM

    Below, please see that our organization was approved for the educational discount, but we were charged $159 instead of the $79.00 per year for this program.

    Also included is the invoice that we received.  I would like to get the discounted price applied and the difference credited to our account.

    Please feel free to contact me regarding this change.


    Begin forwarded message:

    From: JotForm Inc <receipts+iaro5wa5Gva7tIrvUeNR@stripe.com>
    Date: October 4, 2016 at 6:52:31 AM CDT
    To: <cohen@uchicago.edu>
    Subject: Your JotForm Inc receipt [#2838-9124]
    Reply-To: JotForm Inc <support@jotform.com>

    Thanks for your $159 payment to JotForm Inc.





    $159 at JotForm Inc












    October 4, 2016















    Subscription to Bronze Yearly























    Have a question or need help? Visit our support site or send us an email.







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    You are receiving this email because you made a purchase at JotForm Inc.






    From: JotForm <support@jotform.com>
    Date: October 3, 2016 at 2:47:26 PM CDT
    To: <cohen@uchicago.edu>
    Subject: Congratulations! Your education discount has been approved.





    JotForm Education Campaign



    Your education discount has been approved.

    You have been approved to receive JotForm's education discount on our paid plans. You are now eligible to save 50 percent.



















    If you would like to change your JotForm plan in the future, you will remain eligible to receive a 50 percent discount off of any plan.

    Thank you for choosing JotForm, the leading online form building platform for education organizations.









    Need help with anything? As always, our 24/7 friendly support team is here to help.


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    JotForm Support

    Answered by Kevin_G on October 11, 2016 at 02:02 PM

    I can see you have already opened another thread about this, please take a look on this link: https://www.jotform.com/answers/957214/ 

    One of our support reps has already replied to you, please check and reply on that thread to avoid any confusion.