How can I generate a private key?

  • rockriver6
    Asked on October 11, 2016 at 2:22 PM

    I made a secure form but I never created a key.  How can I ready my submission?

  • Mike
    Replied on October 11, 2016 at 4:46 PM

    Once the encryption is enabled, the public key is saved at JotForm, and private key (usually named jotform.key) is supposed to be downloaded by the form owner. The private key is required for decryption.

    How can I generate a private key? Image 1 Screenshot 20

    Unfortunately, there is no way to decrypt the data if the private key is missing (lost or was not downloaded).

    If you do not have the private key, you might consider generating a new key pair by disabling and enabling the form encryption option. Note, that this will not decrypt the old data.