Error when clicking Submit, bug4j.ru refused to connect.

  • maground
    Asked on October 11, 2016 at 4:41 PM

    Hi

     

    I get an error message when clicking Submit on my form and it does: On Safari load a error page "Safari Can Not Open This Webpage" and in Chrome it does not load the PDF, instead I read:

    This site can’t be reached

    bug4j.ru refused to connect.

     
    Search Google for bug4j 8096 hook
    ERR_CONNECTION_REFUSED
     
    anyone have an idea what to do?
    Jotform Thread 957562 Screenshot
    Page URL: https://form.jotform.com/62838328843163
  • jonathan
    Replied on October 11, 2016 at 8:21 PM

    The issue was not on the form https://form.jotform.com/62838328843163 . It was rather on the website which you were redirecting after the form submission.

    Error when clicking Submit, bug4j Screenshot 30

     

    As seen on your screenshot of the error, this website http://bug4j.ru:8096/hook does not exist.

    Error when clicking Submit, bug4j Screenshot 41

     

     You can fix this by correcting the redirection URL (make sure the URL is valid/exist). Or if redirection is not needed, you can just set JotForm as the default Thank you page.

    Let us know if still not able to resolve.

    Thank you.

  • maground
    Replied on October 11, 2016 at 9:25 PM

    Hi

    ok, got it.

    What do I do to not redirect, just show the submitted form as PDF?
  • jonathan
    Replied on October 11, 2016 at 11:14 PM

    We will resolve your next question on a separate thread here https://www.jotform.com/answers/957840

    Thanks.

  • maground
    Replied on October 12, 2016 at 12:44 AM

    thank You... before I always had a PDF shown after clicking submit. This one is not formatted the other one was blank white with only the answers.

    In addition to that, when I now click back on the browser, in the bottom where my "Submit" button is, it now says "Please Wait".. and I can not resend a Form.

    Reason: Someone ads info, submits the form and DL the PDF. Clicks Back, edits one part and resubmits. Worked before.. not anymore :-/

  • Chriistian Jotform Support
    Replied on October 12, 2016 at 3:40 AM

    Your latest response is related to different features. With regards to your question about PDF, please follow this link to view my colleague's response: https://www.jotform.com/answers/957840.

    To avoid any confusion, I have also moved your other question about clicking the back button into a new thread. Please follow this link to view that thread: https://www.jotform.com/answers/957957.
    Thank you.