- SandileNgwenyaAsked on April 30, 2012 at 07:31 AM
I have created several forms and I am not getting the submissions. I have submitted the list of IPs that my host has to whitelist however they have enquired if they can't whitelist a domain rather because they are unable to whitelist IPs. The forms work perfectly with other email addresses except there ones that are hosted by this specific host. Unfortunately, I need to use these email addresses.
- AtacanCAnswered on April 30, 2012 at 08:31 AM
We apologize for any inconvenience this may have caused. Can you please add our Sender E-Mails to your whitelist?
Sender E-Mails to whitelist:
I would suggest you to change your Sender E-Mail to firstname.lastname@example.org as well.
If this still doesn't work, please do let us know.
- eventoseciaAnswered on April 30, 2012 at 03:53 PM
We would like to know how I can receveid the form with the email of the sender, and when I send back is going to the sender email right? I that possible?
- JotForm SupportGoldoAnswered on April 30, 2012 at 04:04 PM
That is possible. You simply need to have an email field in your form where users need to fill out.
You can then set your notifications Sender E-mail: to the name of email field.
Setup & Embed > Email Alerts > Notifications
PS: eventosecia - please try to create your own thread next time so that we can help you directly. Thanks!