What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal is automatically adding tax on my items

    Asked by breadsbybreadshop on October 12, 2016 at 04:52 AM

    Is there a way to turn it off? I am using the calculation widget field so the option isn't available to turn it off. Thanks.

    Page URL:
    http://www.breadsbybreadshop.com/subscribe

    tax items adding thanks a turn
  • Profile Image
    JotForm Support

    Answered by owen on October 12, 2016 at 05:14 AM

    Hi,

    I have tried to run a test submission on your form. I chose a $350 package. Here is the screenshot of the PayPal page after the submission:

     

    The amount stays the same. So there is nothing wrong with your form configuration. The tax which is applied should be a PayPal policy. Please try contacting PayPal about this issue and see if this can be fixed.

    If you need any further assistance please contact us.