What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    SMTP Sender: All forms are failing to send submissions!

    Asked by StudioBe on October 12, 2016 at 11:56 AM

    Please help!! All of my forms are failing to send submissions!!! We use this service for all our internal and external communications!! I need help!! 

    email delivery
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    JotForm Support

    Answered by EltonCris on October 12, 2016 at 12:38 PM

    Our sincerest apologies. We had a temporary issue with email notifications a while ago but it should be working normally by now. Our dev team has fixed the problem. All queued emails have been sent out!

    Kindly check. Thanks!

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    Answered by StudioBe on October 12, 2016 at 01:30 PM

    My forms are still failing to send submissions! When can I expect to see this fixed?????

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    JotForm Support

    Answered by Mike on October 12, 2016 at 05:06 PM

    There might be an issue with SMTP based senders. Our team is currently looking into this.

    We will keep you updated.

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    JotForm Support

    Answered by Rose on October 13, 2016 at 05:59 AM

    We are sorry for the inconvenience.  The issue has been fixed. 

    If you need any other support by our side, please let us know.