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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Disabled 'Limit File Size' option does not work

    Asked by garethjohn01 on October 12, 2016 at 01:25 PM

    I have someone who is having trouble proceeding without uploading images.

    a) there should be no file limit on the uploads

    b) the question is not obligatory so they should be able to proceed without them, but it won't allow it

     

    I've checked both these things and they seem to be set up correctly.

    Page URL:
    https://form.jotform.com/60834762015958

    Screenshot
    max size file upload
  • Profile Image

    Answered by topcumert on October 12, 2016 at 02:53 PM

    Hello, 

    First of all, you should click the "File Upload" button in the form then you will see some features top of your form. Moreover, you can change "Allow Multiple" and "Max File Size" what you need. 

    I hope that help, you will find useful.

     

     

     

  • Profile Image
    JotForm Support

    Answered by Mike on October 12, 2016 at 07:35 PM

    It seems that disabled 'Limit File Size' option does not work properly. We have escalated a bug report ticket to our developers.

    In the meantime, please increase a Max File Size value to allow file uploads.

  • Profile Image
    JotForm Support

    Answered by NicholasWestley on October 15, 2016 at 04:21 AM

    Hi,

    This has now been fixed.  Zero will represent disabled maximum instead of a zero byte maximum which will prevent uploads.  Your uploads will now work as they should.

    Regards,

    Nicholas