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    Square Integration: Why tax is not being charged?

    Asked by thebidcalendar on October 12, 2016 at 02:15 PM

    I ran a $2.00 transaction thru using SQUARE.

    I looked the transaction up on Square's transaction report and it does not reflect the tax.

    Are my settings correct to collect 8.5% tax on each of my transactions?

  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 12, 2016 at 06:48 PM

    I can see you have already opened a thread to report that tax is not being applied to the total amount due in your form, you already received a reply from one of our developers informing that the issue has been fixed, please check this thread: https://www.jotform.com/answers/948015- 

    I can see my colleague Boris was able to replicate the problem when he cloned the form with the issue, I have cloned both of the forms you have integrated with Square and I can see they are working. 

    These are the original forms integrated with Square in your account: 

    Credit Card Information: https://www.jotform.us/form/62738157109157 

    New Subscription: https://www.jotform.us/form/62714327599163 

    I have cloned those forms and integrated them with Square on my end, I can see in both forms the tax was charged, here are some screenshots about it: 

    Are you seeing the same  in your submissions? Is tax showing as applied in the submission, but it does not show in the Square report? 

    Please also provide us the form where you're having this problem, we will be glad to further check it. 

    Looking forward to your response. 

  • Profile Image

    Answered by thebidcalendar on October 12, 2016 at 08:45 PM
    Boy, you sure saw a lot. Only problem is you didn't see and was verified
    by Square that the live test run I made for a $2.00 transaction did not
    have tax processed. The transaction was done after all that you saw.
    Makes sense to me that I would not have brought it up again, if I was
    still not having problems.
    I deleted the form, rebuilt it and reentered it on my website. In
    filling out the form now, without processing it, it does show the tax.
    Next live transaction I have we will see if the tax is processed.
    Go ahead and close this transaction. If the problem returns, I will to.
    Have a GREAT day.
    George Johnson
    The Bid Calendar
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 12, 2016 at 10:33 PM

    Maybe it was due to a temporary issue that the tax was not processed; however, it is good to know that your test was successfully with the amount due and the tax applied to it, but if the issue is still there in the next transaction, please do not hesitate to let us know and provide us the link to your form, we will be glad to further check your form and integration with Square.