What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Submissions Still Failing

    Asked by StudioBe on October 12, 2016 at 02:21 PM

    Can someone please give me an ETA on when this will be fixed? I have over 100 appointment reminder submissions to send out today and I really need to get this going!

    Screenshot
    Submissions failing and appointment to get
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    Answered by StudioBe on October 12, 2016 at 03:54 PM

    Looks like some are working and others are down. Help please!

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    Answered by StudioBe on October 12, 2016 at 04:03 PM

    I just noticed that ALL our forms that are setup to deliver via a custom SMTP email address are down and failing. We had this happen a few months ago and it lasted for 30 days until I spoke to the CTO and he fixed it. I need this to be fixed. We cannot use the noreply@jotform email address because it is blacklisted and goes straight to our customers junk folders. If you cannot offer me the custom SMTP setup, your service is worthless!

    I can email Mr. Ertekin again if support cant handle fixing the problem. Is that what I should do?

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    JotForm Support

    Answered by Kiran on October 12, 2016 at 11:10 PM

    The issue with the emails using SMTP sender email address is already forwarded to our backend team. If we have any updates in this regard, you'll be posted on your other thread.

    https://www.jotform.com/answers/958389-

    Thank you for your patience. 

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    Answered by StudioBe on October 12, 2016 at 11:15 PM

    BS! The last time this happened it took 30 days for your "backend team" to fix it. I ended up having to get into touch with your CTO!!! Fix the issue! People are trying to use this service to run businesses. This means when its down we lose money. Do you understand that?

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    JotForm Support

    Answered by Rose on October 13, 2016 at 06:11 AM

    We are sorry for the inconvenience.  The issue has been fixed. 

    If you need any other support by our side, please let us know.