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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happens if I do a manual override and "complete submission"?

    Asked by acyso on April 30, 2012 at 03:23 PM

    What happens if I do a manual override and "complete submission"? If the person has entered credit card information does it charge their account, or does it accept the form without payment? We've had checks mailed and would like to have some of the forms moved from "incomplete submissions" to complete but don't want to charge the person again.



    This is a re-post of a comment on How to view incomplete payments

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    Answered by gori-mathew on April 30, 2012 at 03:49 PM

    Hi,

    Thanks for contacting us.

    You should check if your Paypal account was able to accept and process the payments of that transactions. If Paypal did accepted and completed the processing of payment of your customers, you can complete the pending submissions. Otherwise, you may need to discard these pending submissions.

    Incomplete Payment means that the customer might have aborted the payment process or there was something wrong with his/her credit card details and Paypal failed to process it successfully.

    Please let us know if you have any other questions or concerns. Thank you and enjoy using JotForm!

     

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    Answered by acyso on April 30, 2012 at 04:02 PM

    What I need to know is if I manually complete the submission will the charge go through PayPal? or does it just add the information to my spreadsheets w/o payment since the person filling out the form did not submit the final request for payment?  

    I would like to move some of the forms off of the "incomplete" list to the regular forms list without charging the person, since they have already mailed in payment. 

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    Answered by pinoytech on April 30, 2012 at 04:11 PM

    Yes, If you manually completed an incomplete submission, it will just add the information to your spreadsheet w/o payment.

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    Answered by acyso on April 30, 2012 at 04:32 PM

    Thank you!

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    Answered by pinoytech on April 30, 2012 at 04:40 PM

    You're welcome.

    If you need further assistance, feel free to contact us anytime.

    Thank you for using JotForm!