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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How come the global sign secured icon is not linked?

    Asked by Michael DaCosta on April 30, 2012 at 03:35 PM



    I've included the secure icon on my form because I will be collecting payment details. Even though the icon says 'click to verify' nothing happens. 


    Can this be fixed?  I have embeded it as secure on my site, but do you have ay other recommendations how to reassure the customer its secure from their perspective?




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    Answered by pinoytech on April 30, 2012 at 03:58 PM


    Sorry for the inconvenience that may have caused you today.

    Our developers is still working on the glich of security seal. However, you can use RapidSSL instead, as our secure.jotform.com domain is currently configured to use RapidSSL certificate.

    Please have in mind that you need to embed your form using https://secure.jotformpro.com/FormID

    Please check the following article about how to add RapidSSL site seal:

    Install the RapidSSL Site seal

    In order to add it into your form, please choose Upload Image File instead of Security Certificate Seal.

    Hope this advice helpful and provide you the solution of your question.

    Feel free to contact us anytime if you need further assitance.

    Thank you for using JotForm!