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Why am I getting multiple e-mail confirmations from a single form completion?Asked by Richard Clarkson on October 13, 2016 at 09:31 AM
When I complete a form and submit it, I get multiple copies of the response e-mail. Sometimes it can be as many as 5 but then if I repeat the form completion choosing a different option within the questions being asked I get 3 copies of the e-mail confirmation.
It is possible that you created multiple form notifications in your form. The email you provided is associated to a guest account (guest_62863786023058) that has 0 form.
Please provide the form URL or the link of the webpage where the form is embedded so that we can investigate further?
We'll wait for your response. Thank you.
Thank you for your e-mail. We seem to have rectified the problem, now. We had initially copied a previous form, edited it and used that which then gave the multiple confirmation e-mails. When we created a brand new form and sent that out it worked perfectly.
Thanks once again for your response.
I'm glad to hear that the issue is now resolved. Let us know if you need further help. Thank you for updating us.