What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I getting multiple e-mail confirmations from a single form completion?

    Asked by Richard Clarkson  on October 13, 2016 at 09:31 AM

    When I complete a form and submit it, I get multiple copies of the response e-mail. Sometimes it can be as many as 5 but then if I repeat the form completion choosing a different option within the questions being asked I get 3 copies of the e-mail confirmation.

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    JotForm Support

    Answered by Jan on October 13, 2016 at 11:44 AM

    It is possible that you created multiple form notifications in your form. The email you provided is associated to a guest account (guest_62863786023058) that has 0 form.

    Please provide the form URL or the link of the webpage where the form is embedded so that we can investigate further?

    We'll wait for your response. Thank you.

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    Answered by Richard Clarkson  on October 13, 2016 at 12:44 PM
    Thank you for your e-mail. We seem to have rectified the problem, now. We had initially copied a previous form, edited it and used that which then gave the multiple confirmation e-mails. When we created a brand new form and sent that out it worked perfectly.
    Thanks once again for your response.
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    JotForm Support

    Answered by Jan on October 13, 2016 at 01:55 PM

    I'm glad to hear that the issue is now resolved. Let us know if you need further help. Thank you for updating us.