Issues with SSL submissions

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    Asked on April 30, 2012 at 05:56 PM

    I have received a notice from your team telling me my accoutn witl be closed as I have exceeded 10 SSL forms and I wanted to clarify what we are doing wrong. To the very best of my knowledge, we may have set thinsg up with SLL but then changed it to non SSL. I just checked by editing the form and it is not secure. 

    Please advise me how best to resolve this. We do sound like we are complaining for a free service, but believe me we are not. Your free service is so valuable to us - a small non=-profit educational center and we very very much appreciate your remarkable service. 

    Than you again 


    Murray Wilson

    The Hostel in the Forest


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    Answered on April 30, 2012 at 06:53 PM

    Murray, before you changed your form to a non-secure form, you have reached your monthly SSL submissions limit. I have now deleted 5 SSL submissions from your count and removed the downgrade. The counts reset to zero on the 1st day of the following month which means about in 5 hours. Since you are a non-profit educational center, i didn't want you to squander time.

    Feel free to contact us if you need further assistance.

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    Answered on April 30, 2012 at 07:28 PM

    Thank you so much for your help!