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  • Profile Image

    Autoresponder doesn't show the field I inserted.

    Asked by tutoringservices on October 13, 2016 at 09:46 AM

    Hi Team, 

    I have did the test its working now, for the pdf I tried change the file now its working too.  

    But strangely I have encounter another auto responder of different form that doesn't work, different issue 

    I have insert the form field correctly in mail responder but when it sent to email the value doesn't appear. 

    I have attached the pic below here 

    form: https://form.jotform.me/62843586005458





  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 13, 2016 at 12:13 PM

    Hello tutoringservices,

    I did test your form and I am unable to replicate the issue you are having. The auto-responder email I received does display the value of {cnetTotal} correctly. Please check the screenshot below:


    I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by tutoringservices on October 13, 2016 at 01:18 PM

    Hi team,

    The problem arise when i choose "N/A" for

    product below which usuall this value should be of 

    no tax value and shown on c-net total

    while filling the form the cnet value show 

    correctly, but when receive on mail

    the cnet value doesnt show.


    pls try by choosing"n/a" under product and on the end leave 

    the column "vat" empty.,

    and see if it work for u 



  • Profile Image

    Answered by tutoringservices on October 13, 2016 at 01:21 PM


  • Profile Image

    Answered by tutoringservices on October 13, 2016 at 01:39 PM

    on the end total balance there is 

    "vat" drop down yes/no

    when i dun choose and left it emply i hv set it to 

    copy vavlue to cnet total

    which it does show while filling but not in email

  • Profile Image
    JotForm Support

    Answered by Kiran on October 13, 2016 at 04:07 PM

    It seems that the calculation is not updating correctly since the VAT dropdown in the final calculation is empty. Could you try marking this VAT field as a required field and see if that works? Also, you may try selecting one of the options from the dropdown as a default selection so that the calculation is done properly.

    Let us know how it goes. Thank you!