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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to complete authentification in Dropbox Integration

    Asked by homehealthsolutionsllc on October 13, 2016 at 11:29 AM

    The box acts like a pop up, and never authenticates. Pop up blocker is not on. I have also tried on 3 different browsers

    dropbox completing different 3 and a
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    JotForm Support

    Answered by Jim_R on October 13, 2016 at 01:58 PM

    Hello, I encountered a similar case when I tested just now. The popup shows up when trying to integrate with Dropbox, however, it's just blank and doesn't do anything.

    So, I tried it on Chrome Incognito instead and it worked properly. Here's how it looked like from my perspective:

    Please give it another try with Chrome Incognito (or if you're using Firefox, try it on Firefox Private window). You may also clear your browser's cache and cookies if that won't suffice.

  • Profile Image

    Answered by homehealthsolutionsllc on October 13, 2016 at 02:44 PM
    I attempted chrome incognito and also safari private with no luck. I cleared my cache and it is still not working. Have not had this problem prior to today.
    J'non Griffin, RN MHA WCC HCD-10, COS-C
    710 Langston Rd
    Carbon Hill, Al 35549
    1-888-418-6970
    www.homehealthsolutionsllc.com
    ...
  • Profile Image

    Answered by homehealthsolutionsllc on October 13, 2016 at 02:44 PM

    J'non Griffin, RN MHA WCC HCD-10, COS-C
    710 Langston Rd
    Carbon Hill, Al 35549
    1-888-418-6970
    www.homehealthsolutionsllc.com
    ...
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    JotForm Support

    Answered by KadeJM on October 13, 2016 at 06:33 PM

    I found that I am able to replicate a problem with this on my end with and without pop-up blocker including seeing the same issue in incognito mode.

    I'm not sure of the exact problem yet other than it seems there's some sort of api-related issue that is causing the integration connection to fail and thank you for reporting this problem to us.

    {"message": "Specified API Key is invalid. API Key: 'None'.", "error_code": "InvalidApiKeyError"}

    Also, I am sending a bug report about this with your thread to our developers so that we can get this problem resolved as soon as possible and then we'll update you once its fixed.

     

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    JotForm Support

    Answered by NeilVicente on October 14, 2016 at 09:55 AM

    Hi,

    This issue is resolved now. Can you please try again on your end? 

    Best,