- cpaulsonAsked on April 30, 2012 at 10:51 PM
We are receiving incomplete submissions but we have the premium account where we are able to receive 1000 orders and payments. We have only received one payment and about 4 incomplete orders.
I call our pay pal account manager and we have no monthly limit on how much money we can recieve and we tested a purhcase and it all works. Do you think it could be our Wix's website account or the html?
- jeanettebmzAnswered on May 01, 2012 at 12:26 AM
I just have responded a very similar question on this thread
Feel free to come back for further assistance if you need
- cpaulsonAnswered on May 01, 2012 at 11:31 AMHello,
I've recently upgraded to premium package and have been using jotforms on
my website for a couple days now. None of the form submissions are going
through...I've even tried testing them myself and had other people test
them. What is going on?
- jeanettebmzAnswered on May 01, 2012 at 01:34 PM
Ussually an Incomplete submission means that the submitter might have aborted the payment process or there was something wrong with his/her credit card details and the payment gateway (Paypal, 2checkout, etc) failed to process it successfully
In another hand, if your payments were recieved , but you still see some incomplet submissions, all you have to do is to complete the pending submissions by clicking on the Incomplete Submissions button from the Toolbar and then clicking on each and everyone
A Complete Submission button will show up as shown below:
In order to prevent this issue in the future , please follow this step by step instructions in order to enable IPN (Instant Payment Notification) within Paypal.
If you need further help, let us know. We are very glad to help
- cpaulsonAnswered on May 01, 2012 at 04:29 PMIncomplete submissions are not the problem. We are not receiving the
submissions at all.
- JotForm SupportMike_TAnswered on May 01, 2012 at 05:00 PM
You are receiving funds through PayPal but these complete payment submissions are stuck in the Incomplete Payments. Is that correct?
Have you added http://www.jotform.net/ipns/paypal.php to the PayPal Notification URL (you can find instructions in the last post of this thread)?
- cpaulsonAnswered on February 11, 2013 at 04:07 AM
I'd like to add you to my professional network on LinkedIn.
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Houston, Texas Area
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