Signature widget stop allowing you to sign half way or take a very long time to load

  • florianllc
    Asked on October 13, 2016 at 3:49 PM

    Signatures:

    I have my Employment Application on JotForm. Everything is great except I have been getting a lot of complaints that the signatures glitch and either stop allowing you to sign half way or take a very long time to load. Are there any recommendations I can give prospective employees? I didn't start having problems with the signature lines until recently. I have tried both E-Signature and Smooth Signature

     

    Download PDF:

    When I try to download a PDF copy of my form it downloads in different sized fonts and doesn't always download the entire document and cuts off parts of pages
    Page URL: https://secure.jotform.us/florianllc/FlorianLLC_Driver_Application
  • jonathan
    Replied on October 13, 2016 at 8:54 PM

    I think the loading issue has more to do with the form https://www.jotform.us/form/50614228425147 being very long. It has multiple widgets and the form have a lot of elements on it. So this was causing the form to load a bit longer than how it should with a very basic or shorter form.

    I test your form and I was able to encounter the issue also...

     

    Signature widget stop allowing you to sign half way or take a very long time to load Image 1 Screenshot 30

     

     

    What I suggest you try for now is to disable the Autofill option on the form.

     

     Signature widget stop allowing you to sign half way or take a very long time to load Image 2 Screenshot 41

    When auto fill or save session on the form is enabled, it tries to save everything on the browser during the time. Since there were a lot of components on the form, it was having issue with the session saving script. 

    Try disable autofill and then observe for a while if users will still be reporting the same issue.

    Let us know if issue still persist.

    --

    We will resolve the other question separately here https://www.jotform.com/answers/960620

    Thanks.

  • jonathan
    Replied on October 13, 2016 at 8:57 PM

    I also made a test form https://www.jotform.com/62867672678981 with autofill disabled and as expected I was able to use the form properly and the loading issue disappeared.

    You can test my form as well to see.

    Thanks.