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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Signature widget stop allowing you to sign half way or take a very long time to load

    Asked by florianllc on October 13, 2016 at 03:49 PM

    Signatures:

    I have my Employment Application on JotForm. Everything is great except I have been getting a lot of complaints that the signatures glitch and either stop allowing you to sign half way or take a very long time to load. Are there any recommendations I can give prospective employees? I didn't start having problems with the signature lines until recently. I have tried both E-Signature and Smooth Signature

     

    Download PDF:

    When I try to download a PDF copy of my form it downloads in different sized fonts and doesn't always download the entire document and cuts off parts of pages
    Page URL:
    https://secure.jotform.us/florianllc/FlorianLLC_Driver_Application

    signatures JotForm different Glitch smooth signature
  • Profile Image
    JotForm Support

    Answered by jonathan on October 13, 2016 at 08:54 PM

    I think the loading issue has more to do with the form https://www.jotform.us/form/50614228425147 being very long. It has multiple widgets and the form have a lot of elements on it. So this was causing the form to load a bit longer than how it should with a very basic or shorter form.

    I test your form and I was able to encounter the issue also...

     

     

     

    What I suggest you try for now is to disable the Autofill option on the form.

     

     

    When auto fill or save session on the form is enabled, it tries to save everything on the browser during the time. Since there were a lot of components on the form, it was having issue with the session saving script. 

    Try disable autofill and then observe for a while if users will still be reporting the same issue.

    Let us know if issue still persist.

    --

    We will resolve the other question separately here https://www.jotform.com/answers/960620

    Thanks.

  • Profile Image
    JotForm Support

    Answered by jonathan on October 13, 2016 at 08:57 PM

    I also made a test form https://www.jotform.com/62867672678981 with autofill disabled and as expected I was able to use the form properly and the loading issue disappeared.

    You can test my form as well to see.

    Thanks.