I just upgraded to premium and it is not reflected in my account.

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    Asked on May 01, 2012 at 09:29 AM



    I just upgraded my account, htyearbook to the premium account but it is not showing. The details of my order are below. I recieved a confirmation from PayPal but nothing from jotform yet.


    Thank you,

    Sarah Tricano


    Date of sign up:  May 1, 2012
    Subscription Name:  Jotform premium yearly for htyearbook
    Subscription Number:  S-5G380967B3178470X

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    Answered on May 01, 2012 at 09:45 AM

    Hello Sarah,

    I have checked your account and it's already set to Premium. 

    Please try logging out and then logging back in to refresh your browser's information.  This should reflect the updated status of your account.

    If this does not fix it, please let us know.