Errors when using a custom SMTP Sender Email

  • Profile Image
    qsanetlanding
    Asked on October 14, 2016 at 04:19 AM

    Hello,

    I need that the sender of the email is not noreply but the email address entered by those who compile.

    The email arrives with "Name <noreply@jotform.com>", I nedd Name <name@example.it>.

    How can I do?

     

    Thanks

    Angelo

  • Profile Image
    candy
    Answered on October 14, 2016 at 04:43 AM

    Hi Angelo,

    I understand that you prefer to use your own email address instead of noreply@jotform.com. For that, you should use your own SMTP sender and configure it.

    Firstly, If you want to use your own SMTP, please contact your email hosting provider and ask them for the correct SMTP credentials. Once you have the latest SMTP credentials, simply setup the SMTP for your form using our user guide related your issue.

    I hope this helps.

    If you need further assistance, please do not hesitate to contact us. We will be glad to help you.

  • Profile Image
    qsanetlanding
    Answered on October 14, 2016 at 05:15 AM

    Hello,

    I need this

     

    Thanks

    Angelo

  • Profile Image
    qsanetlanding
    Answered on October 14, 2016 at 06:24 AM

    Hello,

    I use this configuration (https://support.google.com/a/answer/176600?hl=it):

     

    I used the same password of the email.

     

    If I send a request from the form comes this email:

     

    Dear qsanetlanding,

    There was an error on your SMTP configuration. Due to that error, our system automatically changed your email sender's address for your form ID 62862883216362 tonoreply@jotform.com to prevent issues arising from your account.

    Please log in to your JotForm account (http://www.jotform.com) to correct your SMTP configuration.

    If you have questions, please post your questions to http://www.jotform.com/answers/ or send an email to support@jotform.com.

    All the best,
    JotForm Support

    P.S. This is an auto-generated email, please do not reply here.

     

     

    Angelo

     

     

  • Profile Image
    Boris
    Answered on October 14, 2016 at 09:06 AM

    We are sorry for the inconvenience, I can replicate the same error when testing with my Gmail SMTP settings.

    This report has been escalated to our developers for further investigation, and we will update you here when there are any news in this regard. Thank you.

  • Profile Image
    qsanetlanding
    Answered on October 14, 2016 at 09:22 AM

    What are the mail provider working?

     

    Thanks 

    Angelo

  • Profile Image
    Boris
    Answered on October 14, 2016 at 09:53 AM

    I have checked with my jotform.com email address SMTP settings, and they worked correctly.

    At this time, it appears that Gmail addresses are the ones that may be having troubles with the SMTP settings.

    I would recommend using SMTP settings of your own domain or site, until the issue is checked and resolved by our developers. Thank you.

  • Profile Image
    servet
    Answered on November 24, 2016 at 03:47 AM

    Issue checked, I can't see any problem. Could you please let me know if you have a problem.