What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Square: Getting Payment Error message that says "Expected an Integer value" upon submitting the form.

    Asked by legribouillis on October 14, 2016 at 09:12 AM
    Hello, I am getting this error with my form. Everything worked fine a couple days ago.


    Payment Error
    Expected an integer value.

    Page URL:

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    JotForm Support

    Answered by Mike_G on October 14, 2016 at 12:37 PM

    We would like to apologize for any inconvenience, I was able to reproduce the issue you're having after I have created a clone version of your form to my account. However, this seems to be an isolated case since I cannot reproduce it if I created a new form and integrate it with Square.

    If possible, can you try to recreate your form from scratch and see if you will still get the same issue?

    I will submit this concern to our developers together with my findings so they can take a look at the issue. I'm sorry if I cannot provide any ETA to when this will be fixed but rest assured that once our developers have found anything, you will be updated in this thread the soonest.

    Thank you.

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    JotForm Support

    Answered by NeilVicente on October 17, 2016 at 04:32 AM


    This is now fixed. You may use Square for your form and it will work well as expected.

    Please feel free to let us know if you have any other issues or concerns.