What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms aren't being delivered via e-mail!

    Asked by brandefy on May 01, 2012 at 12:21 PM

    JotForm has not been delivering my submitted forms from my site to my e-mail, as per my settings.  I did not see some important information come in over the past few days and upon investigation I discovered that when my forms (specifically the Request For Proposal or Contact) are filled and submitted they are not being delivered to my email!

    Please advise on what's wrong and how to fix ASAP!!!

    Thank you.

    Affected URLs:

    http://www.brandefy.com/contact

    http://www.brandefy.com/rfp

    http://www.brandefy.com/about-you

    ... basically it seems like every form in my account!

    Page URL:
    http://www.brandefy.com/contact

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    Answered by AtacanC on May 01, 2012 at 12:37 PM

    We apologize for any incovenience this may have caused. I've checked our email logs and your notifications have been successfully sent to your email address. Have you tried changing the Sender E-Mail to noreply@jotform.com? You can also add JotMail's IP Addresses to your mail provider's whitelist. I've cloned your forms and made test submissions and i was able to receive notifications via email.

    If this still doesn't work, please do let us know.

  • Profile Image

    Answered by brandefy on May 04, 2012 at 11:02 PM

    Whitelisting the IP addresses seemed to do the trick.  Thanks!

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    JotForm Support

    Answered by mliz on May 05, 2012 at 12:36 AM

    Glad to know this worked, if you have further questions please do not hesitate to contact us.

    Thanks for using JotForm!

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    Answered by LogiCore on November 30, 2012 at 04:17 PM

    I'm having the same problem and I've done everything above. My form was working correctly until I had to change the recipient and now it's not being received. My company does not want to white list ip addresses for security reasons. How can I fix this?

    Thanks.

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    Answered by fxr on November 30, 2012 at 04:31 PM

    @Logicore,

    Please open a new thread for your issue and tell us what form you are having the problem with.

    Thanks.