Forms aren't being delivered via e-mail!

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    brandefy
    Asked on May 01, 2012 at 12:21 PM

    JotForm has not been delivering my submitted forms from my site to my e-mail, as per my settings.  I did not see some important information come in over the past few days and upon investigation I discovered that when my forms (specifically the Request For Proposal or Contact) are filled and submitted they are not being delivered to my email!

    Please advise on what's wrong and how to fix ASAP!!!

    Thank you.

    Affected URLs:

    http://www.brandefy.com/contact

    http://www.brandefy.com/rfp

    http://www.brandefy.com/about-you

    ... basically it seems like every form in my account!

  • Profile Image
    AtacanC
    Answered on May 01, 2012 at 12:37 PM

    We apologize for any incovenience this may have caused. I've checked our email logs and your notifications have been successfully sent to your email address. Have you tried changing the Sender E-Mail to noreply@jotform.com? You can also add JotMail's IP Addresses to your mail provider's whitelist. I've cloned your forms and made test submissions and i was able to receive notifications via email.

    If this still doesn't work, please do let us know.

  • Profile Image
    brandefy
    Answered on May 04, 2012 at 11:02 PM

    Whitelisting the IP addresses seemed to do the trick.  Thanks!

  • Profile Image
    mliz
    Answered on May 05, 2012 at 12:36 AM

    Glad to know this worked, if you have further questions please do not hesitate to contact us.

    Thanks for using JotForm!

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    LogiCore
    Answered on November 30, 2012 at 04:17 PM

    I'm having the same problem and I've done everything above. My form was working correctly until I had to change the recipient and now it's not being received. My company does not want to white list ip addresses for security reasons. How can I fix this?

    Thanks.

  • Profile Image
    fxr
    Answered on November 30, 2012 at 04:31 PM

    @Logicore,

    Please open a new thread for your issue and tell us what form you are having the problem with.

    Thanks.