Why has my account been downgraded?

  • Profile Image
    onboarding2025
    Asked on October 14, 2016 at 01:11 PM

    This is the e-mail I received after purchasing the yearly program:

     

    Jotform Support <mailer@fastspring.com>
    Sep 22
     
    to me
     
     
     
     
     
    Congratulations! Your Jotform account has been upgraded to Jotform Bronze Yearly:
    http://www.jotform.com/myaccount/

    If you have any questions, please feel free to contact us.http://www.jotform.com/contact/


    Thank you for choosing Jotform,

    Jotform Team
    jotform@interlogy.com
  • Profile Image
    david
    Answered on October 14, 2016 at 03:50 PM

    I checked our logs and indeed, you have a current Bronze subscription paid for until September 22nd, 2017.  I applied the subscription once again to your account and your account should now show correctly as Bronze.

    Let us know if it is still not showing correctly on your end and we will be happy to have another look.