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    we have a submit file page from our website and when people use internet explorer the files dont always get uploaded and submitted properly

    Asked by rich on May 01, 2012 at 01:34 PM

    its a secure file upload that seems to be having problems with internet explorer. the page is UPLOAD A NEW GROUP SUBMISSIONS TO US on the link below

    Page URL:
    http://www.dvins.com/AgentServices.htm

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    Answered by gori-mathew on May 01, 2012 at 02:03 PM

    Hi Rich,

    We apologise for what this issue has caused you. Please can you share with us the form URL to see if we can reproduce the same problem.

    Awaiting your response to assist you further!

     

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    Answered by rich on May 01, 2012 at 02:39 PM
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    Answered by gori-mathew on May 01, 2012 at 03:31 PM

    Hi, Your form seems to be working fine from my side, I was able to open it with Firefox and IE8. Can you try to clear your browser cache. I also would suggest they check on the internet connection.

    Hope this helps, lets know if it persists.

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    Answered by loganwolf on May 01, 2012 at 03:38 PM

    we have clients who fill out the form completly and with uploaded files. then the push submit and the form that we get on out end there files that the attached are no longer there. any suggestions

     

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    Answered by gori-mathew on May 01, 2012 at 03:48 PM

    Please note that the email notifications/alerts sent to your email by our servers cannot contain attachment files. We only send email alerts with links to the uploaded files that are stored in our servers. You'd have to click the link to be able to download the file.

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    Answered by loganwolf on May 01, 2012 at 04:19 PM

    do you have a phone number where i can speak to you

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    Answered by loganwolf on May 01, 2012 at 04:38 PM

    our clients are:clicking on the file

    filling out the required information

    clicking on the upload a file button

    select the files the want to upload

    upload the file

    click submit

    ..................

    when we go to retrieve the file off of the website the uploaded information is not there

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    Answered by jeanettebmz on May 01, 2012 at 06:57 PM

    You would need to select the upload field and then click on Allow Multiple, from the toolbar as shown in the example below:

     

    It seems there is a bug that needs to be reported,as I have had another inquiry like yours,  but Ithat solution will sort out the issue 

    Jeanette

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    Answered by loganwolf on May 02, 2012 at 01:47 PM

    we did that and there still is an error retreving the files do you have a contact number so we can speak about this

     

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    Answered by jeanettebmz on May 02, 2012 at 02:13 PM

    Unfortunately, we don't provide support over the phone

    But , I can say the issue might be related to IE as well, try to reset the IE security , by going to TOOL-INTERNET OPTIONS-ADVANCED TAB - CLICK ON RESET (AT THE BOTTOM). Make sure you have a backup of your favorites, if any.

    As always , we are glad to help .

    Cheers!

    Jeanette

     

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    Answered by loganwolf on May 02, 2012 at 02:38 PM
    Hello,
    The problem is not with us but with our clients trying to send us files. I cannot ask each one of them to reset their browser.
    I tested it after I reset IE as you requested I selected a file went back and selected another, it gave me the indications that it was capturing them and then when it changed back to submit, I submitted it. We logged into Jot form and no files came over.


    Regards,

    Logan Wolf
    Wolfpack Insurance Services, Inc.
    www.DVIns.com
    800-296-0192

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    Answered by jeanettebmz on May 02, 2012 at 05:03 PM

    Hello Mr. Wolf

    I am sorry to hear you still have the same issue, and it seems you are not the only one, I have seen some other threads with same problem

    It seems the issue is related to IE8 , so the issue has already been assigned to  second level see this thread that I have just answered

    Jeanette

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    Chief Technology Officer

    Answered by eee on May 04, 2012 at 07:33 AM

    Hi,

    According to some changes coming with new updates on Windows 7, certification problem occured last week, we're still looking a solution to solve the problem but file uploads with SSL is not stable for IE at this moment.

    Please use non-SSL forms for uploads to solve the problem,

    Kindest Regards,

    Ertugrul.