Auto Error Email for incomplete submission payments

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    srcyo
    Asked on October 14, 2016 at 04:20 PM

    I find myself reviewing every incomplete submission and notifying the person that they did not make a payment and the submission is incomplete.  Is there a way to automate this?

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    jonathan
    Answered on October 14, 2016 at 10:17 PM

    Yes there is. Please refer to the user guide:

     How-to-Setup-Incomplete-Payment-Notification-E-Mail

    Let us know if you need further assistance.

     

     

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    srcyo
    Answered on October 15, 2016 at 12:44 AM
    This article is outdated. Where is the pending payment section in the new GUI?
    ...
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    jonathan
    Answered on October 15, 2016 at 01:01 AM

    I apologize for my lacking. I see what you meant.

    For the new UI, you can see the option by clicking on the 'Additional Gateway Settings' option while in the payment integration wizard.

    You will see the option below it...

    The UI was changed, but the functionality is the same. So you can setup base on the old user guide as well.

    Let us know if you need further assistance on this.

    Regards

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    srcyo
    Answered on October 15, 2016 at 08:44 AM
    Do I need to remove my current Paypal integration in order to get to this?
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    Welvin
    Answered on October 15, 2016 at 09:27 AM

    No need, you just need to run the payment wizard again and enable the pending email as instructed by Jonathan. If you are still getting the old layout, we suggest clearing your browser cookies for Jotform before editing the form. 

    https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

    https://support.google.com/chrome/answer/95647?hl=en 

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    srcyo
    Answered on October 26, 2016 at 01:44 PM
    Should be good now - thanks.
    Stephen W. Dengel
    St. Raymond's CYO
    ...
  • Profile Image
    srcyo
    Answered on October 26, 2016 at 01:44 PM
    Perfect. thank you.
    Stephen W. Dengel
    St. Raymond's CYO
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