What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto Error Email for incomplete submission payments

    Asked by srcyo on October 14, 2016 at 04:20 PM

    I find myself reviewing every incomplete submission and notifying the person that they did not make a payment and the submission is incomplete.  Is there a way to automate this?

    email incomplete payment
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    JotForm Support

    Answered by jonathan on October 14, 2016 at 10:17 PM

    Yes there is. Please refer to the user guide:

     How-to-Setup-Incomplete-Payment-Notification-E-Mail

    Let us know if you need further assistance.

     

     

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    Answered by srcyo on October 15, 2016 at 12:44 AM
    This article is outdated. Where is the pending payment section in the new GUI?
    ...
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    JotForm Support

    Answered by jonathan on October 15, 2016 at 01:01 AM

    I apologize for my lacking. I see what you meant.

    For the new UI, you can see the option by clicking on the 'Additional Gateway Settings' option while in the payment integration wizard.

    You will see the option below it...

    The UI was changed, but the functionality is the same. So you can setup base on the old user guide as well.

    Let us know if you need further assistance on this.

    Regards

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    Answered by srcyo on October 15, 2016 at 08:44 AM
    Do I need to remove my current Paypal integration in order to get to this?
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    JotForm Support

    Answered by Welvin on October 15, 2016 at 09:27 AM

    No need, you just need to run the payment wizard again and enable the pending email as instructed by Jonathan. If you are still getting the old layout, we suggest clearing your browser cookies for Jotform before editing the form. 

    https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

    https://support.google.com/chrome/answer/95647?hl=en 

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    Answered by srcyo on October 26, 2016 at 01:44 PM
    Should be good now - thanks.
    Stephen W. Dengel
    St. Raymond's CYO
    ...
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    Answered by srcyo on October 26, 2016 at 01:44 PM
    Perfect. thank you.
    Stephen W. Dengel
    St. Raymond's CYO
    ...