What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our form is not shown because it is over quota, but it is not anymore. Please help - We are testing jotForm if we should buy it, so this is not smart.

    Asked by sundsif on October 14, 2016 at 04:32 PM
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    JotForm Support

    Answered by liyam on October 14, 2016 at 10:28 PM

    Hello sundsif,

    You have accumulated a total of 118 submissions for the month. Please take note that free users are only allowed to receive 100 submissions per month, and after reaching the said limit, the account will temporarily be suspended until the start of the next month.

    Also, deleting submissions will not affect the monthly counter. The counter is based on the inflow of submissions received, and not based on the holding of the submissions in the submissions page. Such instance applies only to file upload fields where the counter is set to calculate the storage space used by the user.

    For now, I have restarted your submissions counter and reactivated your account. But please take note that we can only do this once.

    If you have questions, please let us know.