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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I resize photos in the pdf view?

    Asked by MarkelHomes on October 14, 2016 at 06:46 PM


    I created a form that allows users to upload their own photos. When I open the pdf version of the form, the photos are distorted and run off the page. I am not able to manually resize the photos. Please advise.

    Page URL:

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    JotForm Support

    Answered by jonathan on October 15, 2016 at 12:24 AM


    Were you referring to the submission's PDF download of your form https://www.jotform.us/form/62856295573166


    I test it on one of your submission, but I could reproduce the issue of the picture being distorted in the PDF report file. The uploaded pictures in the form dynamically auto resize to the PDF report width so there was no overlapping.

    See screenshot image below.


    Please correct me if I checked the wrong issue.




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    Answered by MarkelHomes on October 15, 2016 at 01:44 PM
    Hi Jonathan,
    The pdf looks fine when I view it in JotForm on my MacBook Pro. However, when I viewed it on my work PC in JotForm the photos were distorted and overlapping.
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    JotForm Support

    Answered by Jan on October 15, 2016 at 04:36 PM

    If I understand you correctly, you are referring to the PDF form submission, is that correct?

    I tried downloading one of your submission and the images in the PDF is showing properly. I opened it in Google Chrome, Mozilla Firefox and Adobe Reader.

    What program are you using to open the PDF file?

    If you are referring to a different issue, please let us know. Also, if it is possible to provide a screenshot, please do so. Thank you.