What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform not working on mobile

    Asked by umfalcon5507 on October 15, 2016 at 07:43 PM

    I have a wordpress website and two forms with jotform that work on the desktop but not on mobile. I have tried the embed and iFrame options. I have tried using the mobile responsive feature I saw from another question. The form shows the title at the top and any text, but none of my fields like name, e-mail, etc show. How do I fix this?

    EDITED: I have now been able to get the form on my website using the mobile responsive widget and iFrame coding; however, on android it does not work unless I change the code to scrolling "yes", but then the object frame is so small, I can't get enough area to scroll. How do I change the dimensions of this box? I want it to just be on the page, no box/frame/ etc to deal with. How do I do that?

    Page URL:
    www.ashleyofieldphotography.com/contact

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    JotForm Support

    Answered by EltonCris on October 16, 2016 at 01:51 AM

    It is due to the following CSS codes in your mobile.css theme file that is preventing the form from displaying on mobile.

    This code simply changed the generated iframe height of the form to auto and this breaks it.

    There are 2 ways to overcome this.

    1. Either you open the mobile.css file, find that class .article-content iframe and remove it.

    2. Or, place this code on top of the form embed code you're using.

    <style>iframe {min-height:1690px;}</style>

    Hope this helps!

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    Answered by umfalcon5507 on October 16, 2016 at 02:38 AM

    Lifesaver! Thank you! Works perfectly now!