What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to open the jot form key

    Asked by TheCount on October 16, 2016 at 09:13 AM

    Jotform Key that was created . I don't have a program to open it on my computer.

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    JotForm Support

    Answered by Jim_R on October 16, 2016 at 10:15 AM

    The .key file generated when you enabled Form Encryption is not something you will open. It's something you will upload in order to decrypt your Submission Data.

    Before you continue using the Form Encryption feature though, I highly recommend you take your time reading this very detailed guide so you have an idea what this does: What-Are-Encrypted-Forms-and-How-to-Use-Them-as-Expert 

    To give you an idea on how to use the jotform.key file you downloaded to decrypt your submission data, both from your Submissions page and from Email, refer to the following clips:

    1. Via Submission page:

    2. Via email notification:

    If you need more info, just click the link I gave above.