Access to my forms are blocked by CSIS Secure DNS

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    Trehoeje
    Asked on October 17, 2016 at 02:31 AM

    Hello, I have a problem with viewing my forms. Whenever, I try to access them I get the following message;

     

    "The website form.jotformeu.com was blocked by CSIS Secure DNS."

  • Profile Image
    Boris
    Answered on October 17, 2016 at 07:23 AM

    I have checked your forms from here, and they are loading correctly:

    https://form.jotformeu.com/form/50532318496356

    From the error you have posted, the blocking is being performed by the DNS provider you are using, or by your antivirus/antimalware software. As this blocking is done by a third-party, we have no control over what your security provider or DNS provider are blocking.

    Please make sure to whitelist form.jotformeu.com domain in your security software.

    If the issue persists even after whitelisting us in your security software, then I would suggest using another DNS provider - such as the most popular choices Google DNS or Open DNS, neither of which are blocking access to our domains:

    https://developers.google.com/speed/public-dns/

    https://www.opendns.com/setupguide/

    Please let us know if there is anything else we can do to help from our end.